NUWOLD REFUNDS POLICY
Please read our Returns policy to establish whether you are eligible for a refund. Under the return policy conditions
If it is established to our reasonable satisfaction that any products are NOT in accordance with these Terms or any other contract between us or are defective, we will examine the product on receipt of goods and notify you of your entitlement to a refund/replacement within a reasonable period of time.
We will process any refund due to you within 30 days of the day we receive your cancellation if we are processing an unchallenged return. We make refunds using the same method as that used by you to pay for your purchase.
Please note that refunds bought as presents can only be given to the original payer, and if you decide to exchange an item, we cannot prevent the original payer from being aware of the exchange.
Refunds are available on the following basis:
- Where you have validly returned a product under your right of cancellation described in ther returns policy, we will refund the full amount paid by you for the product, including the cost of delivery to you if delivery cost was charged. You will be responsible for returning the Product to us at your own cost.
- Where you have validly returned a product to us because it is defective or for some other reason for which we are responsible, we will refund the full amount paid by you for the product (including the cost of delivery to you if charged) and reimburse the reasonable cost incurred by you in returning the Product; and
- Where you have returned a product in any other circumstances (which includes rejecting a defective product more than a reasonable time after receipt), any refund will be at our discretion. If we do agree to provide a refund, we will not refund the cost of delivery to you and we will not reimburse the cost incurred by you in returning the Product.
When returning any Product to us, you must take reasonable care to ensure that they are received by us and not damaged in transit. We recommend that you send returns by recorded post. Always retain proof of postage.
Returns should be sent to us by:
- Posting the Product back to us along with a completed Returns form using the Returns form provided in the delivery package. If you have mislaid the return form please contact us at firstname.lastname@example.org and we will supply you with another return form.